English (United Kingdom)

Managerial Track

The Management Track in Information Technology, especially within the banking sector or large-scale organizations, illustrates a professional growth path from early-level supervisors to executive leadership. Responsibilities evolve from managing small teams to making cross-divisional strategic decisions.

1. IT Team Leader / Supervisor

Level: Junior Manager
Responsibilities:

  • Manages a small technical team (3–10 members)

  • Schedules and supervises daily operations

  • Acts as a bridge between technical teams and middle management

Focus: Operations and technical execution
Key Competencies:

  • Soft skills: communication, time management

  • Strong technical understanding

  • Basic use of project management tools (e.g., Trello, JIRA)

2. IT Section Head / Assistant Manager

Level: Early Middle Manager
Responsibilities:

  • Oversees a specific function (e.g., Helpdesk, Network, Development, or Infrastructure)

  • Prepares operational reports and monthly KPIs

  • Develops and monitors SOP implementation within the unit

Focus: Process improvement and team supervision
Key Competencies:

  • IT Service Management (ITIL), understanding SLAs

  • Basic knowledge of audits and compliance

  • Leadership and conflict resolution skills

3. IT Manager / Division Head

Level: Advanced Middle Manager
Responsibilities:

  • Manages multiple teams/functions (infrastructure, development, support, etc.)

  • Develops annual strategy and technology roadmap

  • Coordinates cross-functional and inter-departmental initiatives

Focus: IT governance, operational efficiency, and strategic contribution
Key Competencies:

  • IT Governance frameworks (COBIT, ISO 27001)

  • IT budgeting and financial planning

  • Experience leading large-scale projects

4. Senior Manager / Group Head / Head of Department

Level: Senior Manager
Responsibilities:

  • Oversees an entire IT domain (e.g., IT Operations, IT Security, or Digital Development)

  • Leads organizational change or digital transformation initiatives

  • Engages with regulators and external auditors

Focus: Transformation, risk governance, and technology innovation
Key Competencies:

  • Risk Management (e.g., POJK 38/2016)

  • Regulatory compliance (OJK, Bank Indonesia, ISO)

  • Human resources, vendor, and IT contract management

5. Chief Information Officer (CIO) / Chief Technology Officer (CTO)

Level: Executive / Board Level
Responsibilities:

  • Aligns IT strategy with corporate business objectives

  • Makes investment decisions in technology

  • Builds synergy between business and IT divisions

Focus: Long-term strategy, innovation, security, and compliance
Key Competencies:

  • Business–IT alignment

  • Enterprise Architecture (e.g., TOGAF), Digital Maturity

  • Engagement with regulators (OJK), board of commissioners, and external stakeholders

Common Entry Paths to Management Track:

  • Technical Track (e.g., engineer → lead → manager)

  • Project Management Track

  • IT Audit / Compliance Track